We pride ourselves on treating all of our customers the same, whether they are a small independent boutique or an international fashion house. All of the machinery and processes in our factory are set up for small order quantities to be handled with the same level of professional and technical care as larger orders.

There are numerous ways to order: • Contact us directly via email or phone and we will be happy to assist: punitgandhi@graceperfumes.com / sohaillgandhi@graceperfumes.com o +91-9833938732 /+91-9819972022 • So that we may expedite your order, please make sure to provide the following information: o Billing address; o Physical shipping address (no Post Office or box numbers); o Email address; o Office and cell phone numbers; o VAT or Tax ID number. In all cases, you can select to be contacted either by email or phone to verify the Purchase Order or any inquiry. Once your order is placed, a Commercial Invoice, a Packing List and any other required documents will be sent to you via email. Once payment has been made and you provide us with proof of payment, an estimated delivery date will be generated and you will then be alerted with an Airway Bill number for shipment tracking.

• We accept TT payment prior to shipment. • For larger orders, payment terms are negotiable. We will send you a credit application form for orders over US$25,000. • All orders over US$100,000 can be purchased using irrevocable bank Letters of Credit under the company’s terms & conditions (contact us).

• Ordinarily, it is our policy not to extend credit. Under certain circumstances, we can evaluate your situation on an order by order basis. If necessary, we may be able to accept initial deposits with an irrevocable Letter of Credit for the balance under agreed upon terms & conditions, subject to our final approval. Other options are: o A bank guarantee; o A standby Letter of Credit; or o An approved third party guarantor

Minimum order quantities varies greatly with regard to the specific product you require, whether it is re-order and where in the world you need it shipped. For an accurate and detailed answer to this question, please get in touch with us. • You may email punitgandhi@graceperfumes.com/sohaillgandhi@graceperfumes.com or if necessary call/WhatsApp Punit at +91-9833938732 or Sohaill at +91-9819972022

YES, we can of course provide you with promotional products. If you have any particular products in mind, do let us know or we can provide you with options from our vast catalogue of products.

• You may email punitgandhi@graceperfumes.com/sohaillgandhi@graceperfumes.com or if necessary call/WhatsApp Punit at +91-9833938732 or Sohaill at +91-9819972022

Absolutely. We can source the main label, the hangtags and the packaging, all to be customized to your brand. To ensure timely delivery we request you to advice this in advance and allow enough time to procure these items. Please write to us for more details.

Email is the best way to place an order with us. Send us a PO with all the relevant information including delivery dates and payment terms. Once reviewed, you’ll receive a confirmation email for your order.

Anything from 30 days to 120 days. This depends on your order quantity, time of placing order and whether the order is a new project or re-order.

This has never happened, but in case the goods don’t comply with our high standards and we don’t have enough time to remake them, we will refund any amounts paid against them.

We try very hard to ensure that we deliver a fantastic product at the promised delivery times. Sometimes, things don’t go as planned and we encounter unforeseen circumstances which could cause delays. Our system is designed to anticipate such delays and take the necessary action to solve any problems. However, where a delay has become inevitable we will, of course, inform you of this. You will then have the power to either proceed with the order despite the delay, or to cancel it.

Our exacting standards mean that this would be an extremely rare occurrence. In the event of it happening, our concern would always be for our customer and we would ensure that any losses are covered.

Certainly. You can visit the factory to check the goods or we can send you random samples from the prepared shipment for your approval.

If we have not already ordered component materials on your account or not begun the manufacturing process, we would be happy to consider your request.